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Companies must use the latest digital tools to build better staff training processes if they want to stay ahead of their competition. Colombian airline Avianca S.A. is proof of this. They have built a digital learning ecosystem based on Open LMS while integrating other technologies such as Blackboard Collaborate and IntelliBoard to meet their asynchronous and synchronous training needs.

Avianca S.A. is the second-longest operating airline globally and the world’s oldest airline with uninterrupted operations. It continues to transform its internal processes to offer outstanding customer service, understanding that all employees expect to find exceptional labor practices at an employer. To meet these high expectations, Avianca is focused on creating a corporate culture that constantly improves its processes. 

Training Dynamics

Avianca currently offers two types of training. The first of these are asynchronous support courses. These courses are designed to help students complete their training by adjusting course scheduling and pacing as they see fit.

The second type is, synchronous training. This is where an instructor performs a video class with the students in real-time. Synchronous training has become the primary training tool for Avianca’s personnel.

As of mid-2021, Avianca has successfully trained around 24,000 users. In 2021 alone, the total number of users in the system increased by 25%. It went from approximately 35,000 users to 45,000 by the end of the year.

New Registrants to All Users

Between 1,500 and over 2,500 courses were active during this same period.

Active Courses

Improved Processes with the help of IntelliBoard

IntelliBoard is the primary source of reports within Avianca’s Open LMS platform and it operates in two ways. First, it generates automatic reports for training leaders on the training courses taught within the system. The reports are generated weekly and contain the students’ progress in the different classes they are enrolled in. Leaders use these reports to verify that all staff are keeping up with their training. It also helps to identify what aspects of the training can be improved. 

Second, training leaders use these reports to feed the corporate information dashboards, which show general statistics on all training, such as time spent learning, objective achievement, and team member engagement.

Special thank you to our mutual elearning partner, OpenLMS.

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